Refund policy

Returns & Exchanges

At DesivDesi, we strive to provide a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

Contact for Assistance

For any queries or concerns before or after your purchase, please reach out to us:

Our support team will respond within 24–48 hours.

Exchange Policy

  • Exchange requests must be initiated within 24 hours of delivery.
  • Items must be unused, unworn, and returned in their original condition with all tags and packaging intact.
  • Exchanges are permitted only for products of equal or higher value.

Returns & Refunds

We do not offer returns or refunds. However, we are happy to assist you with exchanges and alterations wherever possible.

Custom & Urgent Orders

  • Customized or made-to-order products are not eligible for exchange or refund.
  • Orders processed on an urgent basis are non-exchangeable.
  • Alteration support is available to ensure the best possible fit and satisfaction.

Damaged or Incorrect Orders

If you receive a defective or incorrect product (including manufacturing defects, wrong item, incorrect size, or transit damage), please contact us at desivdesi.clothes@gmail.com within 24 hours of delivery.

Once verified:

  • We will provide an exchange at no additional shipping cost.
  • In case of transit damage, the product will be inspected, repaired (if applicable), and shipped back to you at no extra charge.

Shipping Charges

  • Any express delivery services (such as same-day delivery or Borzo) will be charged to the customer.

Order Cancellation

  • Orders cannot be cancelled once processing has begun.
  • Cancellation requests must be made within a limited time after placing the order.
  • Express or urgent orders are not eligible for cancellation.

Important Note

This policy applies exclusively to online purchases. By placing an order with DesivDesi, you agree to the terms outlined above.